Michael Burnett

Product design leader. I join companies that need to evolve to keep growing, supply the strategy and the playbook, build the organization, and stay hands-on in the product.

The inflection

Every company I've joined was at a point where the product it had couldn't carry the growth it needed. I start from the company's core strengths and reason in both directions — from what users are trying to do and from what the technology can feasibly deliver — to a strategy executives adopt as direction. Tango's pivot to live video, Credit Sesame's move into banking, Plastiq's cash-conversion repositioning, and Quickbase's QB2.0 → Pave all began that way.

The organization

Teams of 10–15 with managers underneath me, hired, grown and kept. Design operations and design technology run as functions, not favours. At every company I inherited a design system that existed but wasn't finished, and turned it into code that engineering ships through.

The product

Strategy only counts when it ships, so I keep a hand on the critical surface: the first prototype, the blueprint, the flow the rest of the product follows. Case studies credit whose hands did what.

10x
revenue, Tango Live
3.5x
D7 ARPU, IMVU
1M+
banking customers, Credit Sesame
2x
conversion into banking, Credit Sesame
$20M+
Connect volume in month one, Plastiq
3x
valuation during tenure, Plastiq
+87%
sales-qualified opportunities, Quickbase

Selected work

PLASTIQ · 2021–2023

Plastiq, end to end

A strategy I authored turned a one-product payments app into three product lines and a product rebuilt for operators paying hundreds of bills. Part one is the strategy and the product; part two is the system, the site, and the API.

3x valuation increase · $20M+ Connect volume in month one · Pay, Accept, and Connect launched as distinct product lines

Three Plastiq Pay mobile screens with a design note: show the charge-on date on list cards, because cash flow comes first.

CREDIT SESAME · 2019–2021

From checking a score to changing it

The banking strategy I presented to the COO, Sesame Cash on a partner bank, and the first product that raised a member's credit score directly: a savings-secured credit builder with a card as the reward.

1M+ banking customers in year one · 2x conversion of members into banking customers

Three Credit Sesame screens: the overview with score, the Secured Account offer, and the virtual-card unlock.

QUICKBASE · 2024–2026

QB2.0 → Pave

Authoring product strategy from the design seat.

Strategy deck became Quickbase's flagship initiative and shipped as Pave

QUICKBASE · 2023–2024

The trial activation overhaul

A design-proposed, design-led rebuild of new-user onboarding, run as a controlled A/B test against the company's generative-AI alternative.

+87% sales-qualified opportunities · +53% discovery calls · 89% faster time to first app

Quickbase trial activation: the final template-selection step.

TANGO · 2014–2018

Tango Live

Tango had lost the messaging war. I made the case that its strength was live video, then designed and ran the pivot to one-to-many broadcasting with real-money gifting — the last product I shipped end to end with my own hands.

~10x revenue in about a year · Live became the business

Two Tango Live screens: a live broadcast with gifts and chat, and the Popular / New discovery grid.

QUICKBASE · 2024–2025

Making enterprise AI governable

Designing the approval and audit layer that let customers in aviation and pharmaceuticals adopt AI-driven automation at all.

Unblocked regulated-industry adoption · Governance roadmap staffed under a manager I promoted

Currently leading UX and AI product strategy at Quickbase. Looking for hands-on product and design leadership work.

mjbvcz@gmail.com